Take control of your AOCU cards
Gone are the days of panicking when you misplace your debit card, or worrying that you forgot to set a travel alert after you've already left. Now you have the ability to block your card, set travel alerts, and so much more! Control your Advantage One debit and credit card, all from within online banking or our mobile app.
Card Management
- Block/Unblock
With just a tap or click, you can temporarily block your card. This is perfect for when you don't know where you placed your card. When you find your card, it's just as easy to unblock. - Card Replacement
If your card has been stolen or lost you can request a new card, and your old will be permanently closed. You'll receive a card replacement with a new number within 7-10 business days. - Travel Notice
If you are going out of town, it's easy to create a travel notice on your own. Simply choose your dates and your destination.
- Authorization Alerts
You can set up custom thresholds to receive alerts when your transactions are authorized. Alerts help you to keep track of your card's usage and allow you to be notified of unauthorized usage.
- Foreign Transactions
You can choose to allow or deny foreign transactions on your debit or credit card.
Get Started and Take Control
You'll love the convenience and control with Card Management. Start today by clicking on the "Card Management" widget within Online Banking or the AOCU Mobile App. Have more questions? Check out our FAQs or watch our tutorial video.
Not an online banking user? Register today.
Please Note – To receive text alerts, make sure your mobile number in Online Banking has been approved for SMS Messages. Within Online Banking go to Settings > Contact, then click the pencil icon next to your mobile number. Verify your number is correct, and check the box that says “I Would Like To Receive SMS Text Messages To This Number”.
How do I get started using Card Controls?
It’s easy! Log into the AOCU mobile app or online banking portal, click on the widget named “Card Management”. Click on your card to reveal the card control options. From this widget you will be able to control your credit and/or debit card.
It’s easy! Log into the AOCU mobile app or online banking portal, click on the widget named “Card Management”. Click on your card to reveal the card control options. From this widget you will be able to control your credit and/or debit card.
How do I set up Alerts?
Make sure your contact information is up to date in Online Banking under Settings > Contact. Within the Card Management widget, click the gear next to Registration to choose your notification delivery method. Click the gear icon next to Alert Threshold to set up your alerts.
Make sure your contact information is up to date in Online Banking under Settings > Contact. Within the Card Management widget, click the gear next to Registration to choose your notification delivery method. Click the gear icon next to Alert Threshold to set up your alerts.
I set up alerts, why am I not receiving them?
To receive alerts, you need to make sure the AOCU app allows notifications. Go to the settings on your phone, find the AOCU mobile app and make sure notifications are turned on.
To receive alerts, you need to make sure the AOCU app allows notifications. Go to the settings on your phone, find the AOCU mobile app and make sure notifications are turned on.
Also, to receive text alerts, make sure your mobile number in Online Banking has been approved for SMS Messages. Within Online Banking go to Settings > Contact, then click the pencil icon next to your mobile number. Verify your number is correct, and check the box that says “I Would Like To Receive SMS Text Messages To This Number”.
What should I do if I lose my credit or debit card?
If you should lose your card, log into the AOCU Mobile app or online banking, click on “Card Management”, choose the gear icon next to Block/Unblock card. Blocking your card will temporarily turn off your card and prevent any unauthorized transactions.
If you should lose your card, log into the AOCU Mobile app or online banking, click on “Card Management”, choose the gear icon next to Block/Unblock card. Blocking your card will temporarily turn off your card and prevent any unauthorized transactions.
If you cannot find your card, and you believe you need a replacement, go to “Card Replacement”. Both “lost” or “stolen” options will give you a replacement card with a new card number. This option should only be used as a last resort when your card cannot be found.
I’m not enrolled in online banking, can I still use card controls?
No. You need to have online banking access to use Card Management.
No. You need to have online banking access to use Card Management.
Is there a charge for using Card Management?
No. However, wireless carrier data usage fees may apply.
No. However, wireless carrier data usage fees may apply.
What cards are supported?
Card management works with the Advantage One debit and credit cards.
Card management works with the Advantage One debit and credit cards.
I am going on vacation, how do I set a travel notice?
It's easy! Select “Travel Notice”. Pick your start and end date, whether you will be domestic or international and then type in your travel locations. Click save, and you are all set.
It's easy! Select “Travel Notice”. Pick your start and end date, whether you will be domestic or international and then type in your travel locations. Click save, and you are all set.
Can I block international transactions on my card?
Yes. Under “Enable Foreign Transactions”, make sure the toggle is switched to “NO” if you do not want foreign transactions processed on your card. If you choose “YES” all card transactions outside of the US will be processed.
Yes. Under “Enable Foreign Transactions”, make sure the toggle is switched to “NO” if you do not want foreign transactions processed on your card. If you choose “YES” all card transactions outside of the US will be processed.
